Curse

[V13]_Doc-Savage · May 27, 2010, 03:30 PM // 15:30

So I logged in yesterday into my 2nd acct (use primarily for storage & pre-to-post mules), only to find that it have been "suspended" due to "unacceptable name" (code=045). While I totally understand the need to prevent offensive/rasist/pornographic content from being shown to minors, I first question why during an already hectic time for support they would add this kind of item to the list at the same time. I mean come on, not busy enough with people contesting there bans!!!
Second it doesn't indicate which character and how it can be address (seeing as I can't login in to change). So since name changes are a "service" with a few, Am I going to have to pay for this? And why not just do a check during character creation in order to prevent "bad" names from even existing? It seems silly to scold me for something done 3 years ago!
Finally, I feel that a 72 hour temporary ban of the whole account (not just the incorrectly named character) is bit excessive for the 1st "warning"! Also after searching the Anet support site, GW website, and official wiki, I could not find any place that actually listed the durations for non-perm bans. So is it all the same periods for each code or are some worse? And does it go up (longer) for 2nd infraction?
Just curious if others experienced this too and to get user feedback. Thanks!

willie nelson · May 27, 2010, 03:45 PM // 15:45

Quote:

Originally Posted by [V13]_Doc-Savage

So since name changes are a "service" with a few, Am I going to have to pay for this?

No, you don't have to pay, you will get the prompt to change the name next time you login.

Quote:

Originally Posted by [V13]_Doc-Savage

And why not just do a check during character creation in order to prevent "bad" names from even existing?

They do that, however they cannot anticipate what might offend some prunes.

Quote:

Originally Posted by [V13]_Doc-Savage

It seems silly to scold me for something done 3 years ago![/

That it does, they didn't just randomly find this now, someone had to report your name as offensive.

Quote:

Originally Posted by [V13]_Doc-Savage

Finally, I feel that a 72 hour temporary ban of the whole account (not just the incorrectly named character) is bit excessive for the 1st "warning"! Just curious if others experienced this too and to get user feedback. Thanks!

Happened to me to a while back too, but as I recall it I didn't get the temp ban only the prompt to change the name when I first logged in, but it might be that I just didn't log in when the ban was in effect as it was my third account and I only played on it every other week or so.

Dzjudz · May 27, 2010, 03:46 PM // 15:46

They block a few words at character creation, but for obvious reasons they can't possibly list all bad names and they also can't possibly check all names when they are created to whitelist them so you can play. All that's left is common sense at character creation and anet relying on reports to weed out the bad names. Can't you really think of a name on your account that can be construed as offensive? Didn't you think of this at character creation?

Eragon Zarroc · May 27, 2010, 04:20 PM // 16:20

Quote:

Originally Posted by [V13]_Doc-Savage

I first question why during an already hectic time for support they would add this kind of item to the list at the same time. I mean come on, not busy enough with people contesting there bans!!!

ain't no rest for the wicked.

Quote:

Originally Posted by [V13]_Doc-Savage

Second it doesn't indicate which character and how it can be address (seeing as I can't login in to change).

you will find out when you log back in in three days.

Quote:

Originally Posted by [V13]_Doc-Savage

So since name changes are a "service" with a few, Am I going to have to pay for this?

you will not have to pay for it. 1st offense you will be able to pick your own new name. successive offense, you will have a name picked for you from anet.

Quote:

Originally Posted by [V13]_Doc-Savage

And why not just do a check during character creation in order to prevent "bad" names from even existing?

they do have filters for obviously bad words, however, they cannot possibly catch all possible combinations of offensive names.

Quote:

Originally Posted by [V13]_Doc-Savage

Finally, I feel that a 72 hour temporary ban of the whole account (not just the incorrectly named character) is bit excessive for the 1st "warning"! Also after searching the Anet support site, GW website, and official wiki, I could not find any place that actually listed the durations for non-perm bans. So is it all the same periods for each code or are some worse? And does it go up (longer) for 2nd infraction?

the ban time is determined by anet depending on the severity of the offensive. progressive offense will result in harsher punishments. (as exemplified by them choosing a name for you if you continue to use inappropriate names)

complaint threads about bannings/suspension are not allowed on gwg. do not post them in the future please. ty. *sigh*

Jensy · May 27, 2010, 04:27 PM // 16:27

You'll need to contact support about this; there isn't anything we can do for you here.

Closed.